Waiting for the monster

Well, this time I’ve not had to chase the dealership for an update. They called me just after 10:30, to say that they didn’t think the car would be ready by 12:00. Great. But they have said that they will drop the car to me to make it easier for me, and wanted to know what time I finished work…

Ok – I appreciate the call, but the question about my finishing time now has me slightly worried. What *else* have they messed up and not told me about?? And I still have the “joy” of paying for the privilege of being stressed out by them – and it’s not cheap. Like £600 type not cheap.

Suffice to say my decision has now been made. The car has been there once – and that was enough for me. They missed things that should have been spotted and have charged top price (£160 per hour for labour) for the “luxury” of having their so-called technicians make a mess of a reasonably simple repair.

The worst part for me was the fact that I had already told them there was an issue with the nearside (left) front wheel where I hit a dratted pothole, so they didn’t have to look very hard.

Luckily, the little monster won’t need to be serviced for another 12 months, so I won’t have to deal with them again. And if I need any work doing before then, my colleagues have recommended a local garage where the fleet cars (and their own private cars) are worked on.

That is good enough for me – I have not had the best experience with this new dealership, and the stress and hassle this has caused me, and the rest of my family isn’t worth this.

Time to call this quits – my lunch break is coming to an end.

Back later…

Karen

Look now the circus is here
Too many clowns
Waiting for freedom to disappear

At last. The monster is ready to come home… Tomorrow.

Well, I can now confirm that the part(s) have landed and are being fitted to the little monster, meaning that I can collect it tomorrow. I could have pushed for this evening, but it would have been my luck for something else to break and delay the collection.

I will admit, I did apologise to the lad I was dealing with for being grumpy – but I think that he could understand my point of view. So, I will give them benefit of the doubt, but will be rather careful the next time the car has to go into them for any work.

Now all I have to do is hope that nothing else happens before I collect the monster – and more to the point make it up to Mum for the last three days of early starts… 

 Especially as I start work in Banbury at 08:30, so we have to leave home at about 07:35… The traffic is hell once you get into Banbury – reminded me of having to fight my way through Leamington – something I did for the last 18 years or so.

Ah well, time to call this quits – got things to do and people to annoy.

Back tomorrow – hopefully with the monster…

Karen

I gave no thought to wisdom

It all but vanished in the haze

This fragile hand of fortune

Had changed and turned it all to grey

Waiting for an update

As I type this, I am waiting for information on the monster.  Which is still with the dealership, waiting for the part to arrive.  

I don't think the car will be ready today, so it is yet another day that it hasn't been sorted.  I know that they have to wait for the part, but not being able to offer me a loan car either???

I pointed out that the issue with the bearing was one thing, but missing that the hub was damaged as well is unforgivable in my book. 

It wasn't like I hadn't warned the dealership.  I told them when I booked the car in that I had hit a pothole, so common sense dictates that you check the whole assembly - not just one part.

I understand that the loan cars are pre-booked.  Fair enough.  But not being able (or willing until I pushed the issue) to sort out a car for someone like me who is out of the area, and was expecting the car today...

And I have to admit I am somewhat disappointed with the lack of communication.  

If the dealership had kept me informed, I wouldn't be as angry / fustrated as I am now.  It seems to be me having to chase for updates - which was something I began to hate about Arbury....

I am expecting a call at 16:00.  Hopefully with good news, or the offer of a suitable loan car...

Back later with good news - I hope.

Karen

You always take the hard road
And people say you're a bad seed
Take the hard road
You always take the hard road
That's really something you don't need
Take the hard road

Yet another issue…

Just called the dealership to see how the car is getting on with fitting the new bearing, as I know it takes about 90min to fit.... 

And I have to wait another day, because they missed another issue – I’ve bent the wheel hub on the wheel that had the issue with the bearing.

Why this wasn’t found when the car was serviced, and the damaged bearing was being replaced is a question that I shall be asking when I finally pick the monster up. Hopefully tomorrow, but at the moment, I am *not* holding my breath.  

But as it stands, when I *do* pick the car up, I shall be asking questions along the lines of “why wasn’t this picked up when the car was serviced, and what about a discount for the inconvenience.  

Simply because I have been without the car for 2 days when I was told that this would be sorted out today. 

Luckily for me, I can get a lift, but that’s not the point. I was planning on getting the car this afternoon and was thinking that I may have struck lucky with the new dealership...

And this started all so well when I dropped the car in yesterday. I just hope this isn’t a sign of things to come, as this is starting to feel like déjà vu...

Back tomorrow – hopefully with good news.

Karen

In these days of no trust
Evermore hostility
We’re all living under the same old sky
We’re all telling the same old lie
In these days of no trust

The wheel bearing explodes

And no – I am not joking. I’ve just had a call from the dealership…

They went to fit the new bearing, and the dratted thing exploded – ball bearings everywhere – all across the workshop. So, the monster is out of service as they need to get the new bearing in and can’t fit it until tomorrow.

This meant I have just had to do my ET bit and call home. Luckily for me, Mum can pick me up, but it means that she will have to be up early tomorrow to drop me off at work.

I am going to be so popular for that… Not.

Ah well, at least they had the decency to call me before I left and travelled down…

Time to call this quits – I need to get ready to escape…

Back tomorrow.

Karen

Like a broken wheel keeps turnin’,
You ain’t going nowhere,

Now you’ve gotta heal that burnin’,
Or you ain’t got a prayer,
Like a broken wheel