The wheel bearing - AGAIN
The verdict? A wheel bearing.
It's a good thing I don't work in Burton Upon Trent....
Because the dealership I had the misfortune to take my beloved little monster to, couldn't organise a piss up in a brewery.
I was expecting to collect my car just after 12:00, but a phone call earlier today put paid to that. Ok - they would drop the car off to me at work...
16:20 and I get a call... I jokingly ask if there is another problem... Only to be told yes - the car will need to go back to them on Monday.
I have to admit I was speechless. Especially when I was told the reason why...
When the new wheel hub was being fitted, they managed to damage the ABS sensor on the wheel. Great. As if I haven't had enough trouble since the car went into them.
I was reassured that the car was safe to drive, albeit I would have no ABS, or traction control - meaning that I would have to seriously re-adjust my driving style when it came to braking.
What they *didn't* tell me was that my dashboard would light up like a Christmas tree, and that I would get multiple warnings and chimes as the car told me that the following issues were going to occur (and these are just the ones I can remember!)
- The service light on
- Engine warning light and error messages
- Hill start inoperative
- TPMS system issues
To say that I am furious is an understatement. The drive home was probably the slowest I have ever been on that road as the weather was diabolical - heavy rain. Just what I needed with the car having brake issues.
The dealership has said that they already have the part and will collect monster from work on Monday. I won't be charged as it was their fault and will top my fuel tank off as well.
Whilst I appreciate the guesture, I would have preferred that they had sorted the wheel bearing (and found the issue with the wheel hub) without all the stress and hassle this has caused me.
Yet again, it is a weekend where we will have to use Mum's car as mine is out of comission. Again.
Ah well, I am going to try to relax and de-stress this weekend, ready for all the hassle to restart on Monday.
Back when I need to rant again.
Karen
I fall down to my knees
Don’t you know how bad that feels
It hurts when you’re in need
Never forget
Never regret
At last. The monster is ready to come home… Tomorrow.
Waiting for an update
As I type this, I am waiting for information on the monster. Which is still with the dealership, waiting for the part to arrive.
I don't think the car will be ready today, so it is yet another day that it hasn't been sorted. I know that they have to wait for the part, but not being able to offer me a loan car either???
I pointed out that the issue with the bearing was one thing, but missing that the hub was damaged as well is unforgivable in my book.
It wasn't like I hadn't warned the dealership. I told them when I booked the car in that I had hit a pothole, so common sense dictates that you check the whole assembly - not just one part.
I understand that the loan cars are pre-booked. Fair enough. But not being able (or willing until I pushed the issue) to sort out a car for someone like me who is out of the area, and was expecting the car today...
And I have to admit I am somewhat disappointed with the lack of communication.
If the dealership had kept me informed, I wouldn't be as angry / fustrated as I am now. It seems to be me having to chase for updates - which was something I began to hate about Arbury....
I am expecting a call at 16:00. Hopefully with good news, or the offer of a suitable loan car...
Back later with good news - I hope.
Karen
And people say you're a bad seed
Take the hard road
You always take the hard road
That's really something you don't need
Take the hard road
Yet another issue…
Just called the dealership to see how the car is getting on with fitting the new bearing, as I know it takes about 90min to fit....
And I have to wait another day, because they missed another issue – I’ve bent the wheel hub on the wheel that had the issue with the bearing.
Why this wasn’t found when the car was serviced, and the damaged bearing was being replaced is a question that I shall be asking when I finally pick the monster up. Hopefully tomorrow, but at the moment, I am *not* holding my breath.
But as it stands, when I *do* pick the car up, I shall be asking questions along the lines of “why wasn’t this picked up when the car was serviced, and what about a discount for the inconvenience.
Simply because I have been without the car for 2 days when I was told that this would be sorted out today.
Luckily for me, I can get a lift, but that’s not the point. I was planning on getting the car this afternoon and was thinking that I may have struck lucky with the new dealership...
And this started all so well when I dropped the car in yesterday. I just hope this isn’t a sign of things to come, as this is starting to feel like déjà vu...
Back tomorrow – hopefully with good news.
Karen
Evermore hostility
We’re all living under the same old sky
We’re all telling the same old lie
In these days of no trust
The wheel bearing explodes
And no – I am not joking. I’ve just had a call from the dealership…
They went to fit the new bearing, and the dratted thing exploded – ball bearings everywhere – all across the workshop. So, the monster is out of service as they need to get the new bearing in and can’t fit it until tomorrow.
This meant I have just had to do my ET bit and call home. Luckily for me, Mum can pick me up, but it means that she will have to be up early tomorrow to drop me off at work.
I am going to be so popular for that… Not.
Ah well, at least they had the decency to call me before I left and travelled down…
Time to call this quits – I need to get ready to escape…
Back tomorrow.
Karen
You ain’t going nowhere,
Or you ain’t got a prayer,
Like a broken wheel