Waiting for an update

As I type this, I am waiting for information on the monster.  Which is still with the dealership, waiting for the part to arrive.  

I don't think the car will be ready today, so it is yet another day that it hasn't been sorted.  I know that they have to wait for the part, but not being able to offer me a loan car either???

I pointed out that the issue with the bearing was one thing, but missing that the hub was damaged as well is unforgivable in my book. 

It wasn't like I hadn't warned the dealership.  I told them when I booked the car in that I had hit a pothole, so common sense dictates that you check the whole assembly - not just one part.

I understand that the loan cars are pre-booked.  Fair enough.  But not being able (or willing until I pushed the issue) to sort out a car for someone like me who is out of the area, and was expecting the car today...

And I have to admit I am somewhat disappointed with the lack of communication.  

If the dealership had kept me informed, I wouldn't be as angry / fustrated as I am now.  It seems to be me having to chase for updates - which was something I began to hate about Arbury....

I am expecting a call at 16:00.  Hopefully with good news, or the offer of a suitable loan car...

Back later with good news - I hope.

Karen

You always take the hard road
And people say you're a bad seed
Take the hard road
You always take the hard road
That's really something you don't need
Take the hard road

Yet another issue…

Just called the dealership to see how the car is getting on with fitting the new bearing, as I know it takes about 90min to fit.... 

And I have to wait another day, because they missed another issue – I’ve bent the wheel hub on the wheel that had the issue with the bearing.

Why this wasn’t found when the car was serviced, and the damaged bearing was being replaced is a question that I shall be asking when I finally pick the monster up. Hopefully tomorrow, but at the moment, I am *not* holding my breath.  

But as it stands, when I *do* pick the car up, I shall be asking questions along the lines of “why wasn’t this picked up when the car was serviced, and what about a discount for the inconvenience.  

Simply because I have been without the car for 2 days when I was told that this would be sorted out today. 

Luckily for me, I can get a lift, but that’s not the point. I was planning on getting the car this afternoon and was thinking that I may have struck lucky with the new dealership...

And this started all so well when I dropped the car in yesterday. I just hope this isn’t a sign of things to come, as this is starting to feel like déjà vu...

Back tomorrow – hopefully with good news.

Karen

In these days of no trust
Evermore hostility
We’re all living under the same old sky
We’re all telling the same old lie
In these days of no trust