No information

Well, this had confirmed my opinion of the resort rep. Useless.

*No* information whatsoever about the flight delay or when the aircraft will arrive in Madeira...

The little bit of information that I have got has been from the airport staff.

TUI needs to remember that without customers, they won't exist.

Jet2 reps on the other hand have been far more helpful, asking if there is anything they can do to help.

Ok - we got a voucher for a snack. €6, compared to Jet2 customers who got €10...

That might not sound much, but when a decent beef sandwich cost €9.60, you realise the difference.

And yes - I am looking forward to filling in the comment form for them. The hotel was superb as always - but the "service"from TUI.... Non-existant.

Back when I get more information.

Karen

Throw me to the wolves,
And I'll come back....
Leading the pack!